Documentation
If you have any question, please have a look at the official documentation for your plugin. For your convenience, here are the direct links for our most popular products:
Technical support
If you encounter any issues with one of our plugins, please send us an email to support@bdecent.de with the following information:
- Which plugin are you using? (e.g. Video Time Pro)
- Which Moodle version are you using? (e.g. Moodle 4.3)
- Please describe your issue as detailled as possible.
- How can we reproduce the issue?
- If you are not using Boost (or Boost Union) as theme, please test if the issue remains if you temporarily switch to Boost (learn how).
- Please add screenshots or a loom if possible.
If it is a general bug, it would be great if you could create an issue in the official bug tracker of the plugin.
Online Sessions
If you’d rather explain your issue in person, please schedule an online session using the form below.