General terms and conditions
The business relationship between bdecent gmbh (hereinafter referred to as the “vendor”) and the customer (hereinafter referred to as the “customer”) is exclusively governed by the following General Terms and Conditions in the version valid at the time of order placement.
Please address any questions or complaints to our customer service department, who are available weekdays from 9:00 a.m. to 6:00 p.m. on +49 8024 9922-06. You can also send an email to firstname.lastname@example.org.
These General Terms and Conditions deem a consumer to be any natural person who completes a legal transaction for purposes that are for the most part not attributable to any professional activity of either a commercial or self-employed nature they engage in (as defined in § 13 BGB).
Neither the customer’s own terms and conditions nor any other terms and conditions that deviate from these General Terms and Conditions will be honoured unless the vendor expressly consents to the validity thereof.
Offers, service descriptions
The display of products in the online shop is to be equated with an invitation to place an order and not a legally binding offer. Service descriptions included in catalogues or on the vendor’s websites are not to be equated with either a promise or a guarantee.
All offers are valid “as long as stocks last” unless otherwise stated in the respective product description. Errors excepted.
Order process, conclusion of the contract
The customer is free to select the products of their choice from the vendor’s product range and gather them together in a so-called “cart” using the [Sign up now] button. The customer can then proceed to their cart and amend their selection as required, for example by removing a product from the cart. Once they are happy with their selection the customer can proceed to the final step in the order process using the [Proceed to checkout] button.
When the customer clicks the [Place order] button they make a binding request to buy the goods currently in their basket. Prior to order placement the customer is able to view and amend their order data at any time and can also use their browser’s “Back” function to return to their basket or abort the order process. Essential entries are marked with an asterisk (*).
The checkout process is provided by our merchant of record, paddle. The customer is requested to enter the payment details. Several options are available, depending on the location of the customer. During the checkout process, the customer can enter the billing details and — if applicable — the VAT ID to waive collection of VAT.
After the payment is successful, the vendor responds by emailing the customer an automatic confirmation of receipt; the email recapitulates the order placed by the customer and can be printed using the “Print” function (order confirmation). If the order contained virtual products that can be downloaded, links to the files will be provided in the order overview.
For first time customers, an account on bdecent.de will be created automatically using the name and email address provided using checkout. The password is auto-generated and sent via email. If the email does not arrive, please use the forgot password option on the login page to receive a password reset link.
Prices and VAT
All prices indicated on the vendor’s website are exclusive of statutory value-added tax (VAT). It will be added during checkout depending on the customers billing address and VAT ID (for EU customers).
Terms of payment
The customer is free to select one of the available payment types during the order process; their selection is made prior to completion of the order process. Customers are informed about available payment types on a separate webpage, provided by the merchant of record, paddle.
If payment on account is available payment must be made within 30 days of receipt of the goods and the corresponding invoice. Full payment must be made in advance in the case of all other payment types.
If third-party providers are commissioned to process the payment (e.g. PayPal) the general terms and conditions operated by those providers apply.
If the due date by which payment must be made is defined as a calendar date the customer will be deemed to be in arrears as soon as they fail to comply with that due date and be liable for statutory interest on arrears.
The customer only has the right to set-off if their counterclaims are legally valid or acknowledged by the vendor. The customer can only enforce a right of retention if their claims result from the same contractual relationship as the vendor’s claims.
Retention of title
The vendor retains the title of the goods supplied until such time as full payment has been made.
Product warranty and guarantee
The vendor offers a warranty as required under statutory regulations.
The goods supplied by the vendor are only subject to a guarantee if the customer was expressly informed of such a guarantee and the terms thereof prior to the commencement of the order process.
The following exclusions and restrictions of liability in connection with the vendor’s liability for compensation apply irrespective of other statutory eligibility criteria.
The vendor is liable without restriction if damage was caused with wilful intent or gross negligence.
The vendor is also liable for minor negligence leading to the violation of fundamental obligations whose violation jeopardises the fulfilment of the contractual purpose and the violation of obligations whose fulfilment is a prerequisite for the proper performance of the contract and can normally be relied upon by the customer. In this case the vendor’s liability is nevertheless restricted to foreseeable damage typical to the type of contract involved. The vendor is not liable for minor negligence leading to the violation of obligations other than those mentioned in the previous sentences.9.4. The above restrictions of liability do not apply to damage to life, limb or health, defects identified after the acceptance of a guarantee regarding the nature of the product or defects kept secret with wilful deceit. Liability under the terms of the German Act on Liability for Defective Products remains unaffected.
Insofar as the vendor’s liability is excluded or restricted, such exclusion and/or restriction also applies to the personal liability of employees, representatives and agents.
Storage of the contract itself
The customer is able to print out the contract with the aid of their browser’s print function during the last step of the order process (i.e. prior to placing their order with the vendor).
The vendor will also send the customer an order confirmation containing all order data to the email address provided by the customer. In addition, the customer will receive a copy of the vendor’s general terms and conditions (including the vendor’s cancellation policy and information on shipping costs and the vendor’s terms of shipping and payment) along with the order confirmation or upon delivery of the goods at the latest. If you have registered with our shop you can view the orders you have placed in your profile. We also store the contract in your profile but do not make it accessible on the internet.
The legal domicile and place of fulfilment is the vendor’s headquarters insofar as the customer is a businessperson, a legal entity under public law or a special asset under public law.
The language of the contract is english.
European Commission consumer platform for Online Dispute Resolution (ODR): http://ec.europa.eu/consumers/odr/. We are neither willing nor obliged to participate in dispute resolution proceedings in front of a consumer arbitration board.
At bdecent, we want to ensure that you are 100% happy with our products. That’s why we provide demo sites where you can try the products as long as you wish. We’re also happy to walk you through a product in an online session to give you all the insight that you need in order to understand the product.
Before purchasing any product, please make sure that the product meets your expectations by testing on our demo sites. If you are not sure, please do not hesitate to contact us.
If you have purchased the product and feel that the product you purchased does not have the features that where advertised and/or promised to you, please contact us and we’ll try our best to help you.
If you have attempted to resolve issues with us, but still feel the product(s) you purchased does/do not best fit your requirements, we want to make things right and offer a full refund within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.
Please be aware that a refund costs us money (transactions fees) and time (support, manual processing of a refund if necessary). Therefore we kindly ask you to only request a refund if the product does not work as advertised.
We and our merchant of record, paddle, submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found on paddle’s homepage.